{"id":6094,"date":"2026-02-21T16:17:07","date_gmt":"2026-02-21T16:17:07","guid":{"rendered":"https:\/\/pharaohkids.de\/?page_id=6094"},"modified":"2026-02-21T16:18:38","modified_gmt":"2026-02-21T16:18:38","slug":"returns-refunds-policy","status":"publish","type":"page","link":"https:\/\/pharaohkids.de\/en\/returns-refunds-policy\/","title":{"rendered":"Returns &amp; Refunds Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\"><strong>Returns &amp; Refunds Policy<\/strong><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><em>(for customers in Germany \/ EU)<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Scope<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This Returns &amp; Refunds Policy applies to all orders of products purchased through the <em>Pharaoh Kids<\/em> online store and delivered to addresses in Germany. Unless otherwise stated, the following conditions apply in addition to our Terms &amp; Conditions and the statutory right of withdrawal.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Right of Withdrawal (14\u2011day statutory return period)<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As a consumer in Germany, you have the right to <strong>withdraw from this contract within 14 days without giving any reason<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2.1 Start of the withdrawal period<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The withdrawal period begins on the day:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>you receive the goods, or<\/li>\n\n\n\n<li>a third party designated by you receives the goods (who is not the carrier).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2.2 Duration of the period<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To meet the 14-day period, you must send back the goods <strong>within 14 days from the day you or a third party designated by you received the goods<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Consequences of Withdrawal<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you withdraw from this contract:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We will <strong>refund all payments received from you immediately, and no later than 14 days<\/strong> from the day on which we are informed of your decision to withdraw.<\/li>\n\n\n\n<li>Refunds will be made using the same payment method used in the original transaction, unless expressly agreed otherwise. No fees will be charged for this refund.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Returning the Goods<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4.1 Return shipping costs<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Return shipping costs within Germany are borne by the customer<\/strong>, unless the product is defective.<\/li>\n\n\n\n<li>Free returns are only offered if explicitly stated as part of a promotion or goodwill by <em>Pharaoh Kids<\/em>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4.2 Condition &amp; packaging<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Please return the goods <strong>unused<\/strong>, with all accessories, packaging, and labels intact.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4.3 Return address<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You will receive a <strong>return address and instructions by email<\/strong>. Do not send items back without return instructions; otherwise, your refund may be delayed or denied.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Exceptions to the Right of Withdrawal<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The right of withdrawal does <strong>not apply<\/strong> to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Goods made to your specifications or clearly personalized.<\/li>\n\n\n\n<li>Sealed goods that are <strong>not suitable for return due to health protection or hygiene reasons<\/strong> once unsealed.<\/li>\n\n\n\n<li>Goods that are perishable or have a short expiration date.<\/li>\n\n\n\n<li>Audio or video recordings, or software, once the delivered media have been unsealed.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Refunds for Defective Goods<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If the delivered goods are <strong>defective, damaged, or not as described<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You may choose between <strong>repair, replacement, price reduction, or contract cancellation<\/strong>.<\/li>\n\n\n\n<li>Return shipping costs in this case are covered by us.<\/li>\n\n\n\n<li>Please send photos of the defect to our customer service: <a href=\"mailto:info@pharaohkids.de\">info@pharaohkids.de<\/a>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Refund Period<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After receiving and inspecting the returned goods, we will refund:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The <strong>purchase price<\/strong><\/li>\n\n\n\n<li>Any <strong>standard shipping costs<\/strong> (if applicable)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>No later than 14 days<\/strong> after confirming the return.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Refund Methods<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds will be issued using the same payment method used for the purchase, for example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>PayPal<\/li>\n\n\n\n<li>Credit Card (Visa, MasterCard)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Exceptions can be arranged individually.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. Contact &amp; Return Requests<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For return requests, complaints, or questions about your right of withdrawal:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 <strong>Email:<\/strong> <a href=\"mailto:support@pharaohkids.de\">support@pharaohkids.de<\/a><br>\ud83d\udcde <strong>Phone:<\/strong> +49-1520-3365590<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>10. Care &amp; Exchange Instructions<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Inspect items immediately upon receipt.<\/li>\n\n\n\n<li>Do not wash, alter, or remove tags from items to ensure smooth returns.<\/li>\n\n\n\n<li>Exchanges for a different size or color are offered subject to availability.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><em>This Returns &amp; Refunds Policy is drafted in accordance with German and EU consumer protection laws.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refunds Policy (for customers in Germany \/ EU) 1. Scope This Returns &amp; Refunds Policy applies to all&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6094","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns &amp; Refunds Policy - Pharaoh Kids<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pharaohkids.de\/en\/returns-refunds-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns &amp; Refunds Policy - Pharaoh Kids\" \/>\n<meta property=\"og:description\" content=\"Returns &amp; Refunds Policy (for customers in Germany \/ EU) 1. Scope This Returns &amp; Refunds Policy applies to all...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/pharaohkids.de\/en\/returns-refunds-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Pharaoh Kids\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/61584221693818\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-21T16:18:38+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/pharaohkids.de\\\/returns-refunds-policy\\\/\",\"url\":\"https:\\\/\\\/pharaohkids.de\\\/returns-refunds-policy\\\/\",\"name\":\"Returns &amp; Refunds Policy - Pharaoh Kids\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/pharaohkids.de\\\/#website\"},\"datePublished\":\"2026-02-21T16:17:07+00:00\",\"dateModified\":\"2026-02-21T16:18:38+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/pharaohkids.de\\\/returns-refunds-policy\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/pharaohkids.de\\\/returns-refunds-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/pharaohkids.de\\\/returns-refunds-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/pharaohkids.de\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Returns &amp; Refunds Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/pharaohkids.de\\\/#website\",\"url\":\"https:\\\/\\\/pharaohkids.de\\\/\",\"name\":\"Pharaoh Kids\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/pharaohkids.de\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/pharaohkids.de\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/pharaohkids.de\\\/#organization\",\"name\":\"Pharaoh Kids\",\"url\":\"https:\\\/\\\/pharaohkids.de\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/pharaohkids.de\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/pharaohkids.de\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/cropped-pharaoh-logo-transparent-1.avif\",\"contentUrl\":\"https:\\\/\\\/pharaohkids.de\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/cropped-pharaoh-logo-transparent-1.avif\",\"width\":679,\"height\":659,\"caption\":\"Pharaoh Kids\"},\"image\":{\"@id\":\"https:\\\/\\\/pharaohkids.de\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/61584221693818\",\"https:\\\/\\\/www.instagram.com\\\/pharaohkids\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Returns &amp; Refunds Policy - Pharaoh Kids","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/pharaohkids.de\/en\/returns-refunds-policy\/","og_locale":"en_US","og_type":"article","og_title":"Returns &amp; Refunds Policy - Pharaoh Kids","og_description":"Returns &amp; Refunds Policy (for customers in Germany \/ EU) 1. Scope This Returns &amp; Refunds Policy applies to all...","og_url":"https:\/\/pharaohkids.de\/en\/returns-refunds-policy\/","og_site_name":"Pharaoh Kids","article_publisher":"https:\/\/www.facebook.com\/61584221693818","article_modified_time":"2026-02-21T16:18:38+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/pharaohkids.de\/returns-refunds-policy\/","url":"https:\/\/pharaohkids.de\/returns-refunds-policy\/","name":"Returns &amp; Refunds Policy - Pharaoh Kids","isPartOf":{"@id":"https:\/\/pharaohkids.de\/#website"},"datePublished":"2026-02-21T16:17:07+00:00","dateModified":"2026-02-21T16:18:38+00:00","breadcrumb":{"@id":"https:\/\/pharaohkids.de\/returns-refunds-policy\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/pharaohkids.de\/returns-refunds-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/pharaohkids.de\/returns-refunds-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/pharaohkids.de\/"},{"@type":"ListItem","position":2,"name":"Returns &amp; Refunds Policy"}]},{"@type":"WebSite","@id":"https:\/\/pharaohkids.de\/#website","url":"https:\/\/pharaohkids.de\/","name":"Pharaoh Kids","description":"","publisher":{"@id":"https:\/\/pharaohkids.de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/pharaohkids.de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/pharaohkids.de\/#organization","name":"Pharaoh Kids","url":"https:\/\/pharaohkids.de\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/pharaohkids.de\/#\/schema\/logo\/image\/","url":"https:\/\/pharaohkids.de\/wp-content\/uploads\/2026\/06\/cropped-pharaoh-logo-transparent-1.avif","contentUrl":"https:\/\/pharaohkids.de\/wp-content\/uploads\/2026\/06\/cropped-pharaoh-logo-transparent-1.avif","width":679,"height":659,"caption":"Pharaoh Kids"},"image":{"@id":"https:\/\/pharaohkids.de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/61584221693818","https:\/\/www.instagram.com\/pharaohkids"]}]}},"post-meta":{"_edit_lock":["1772118478:1"],"_edit_last":["1"],"_pys_head_footer":["a:7:{s:14:\"disable_global\";b:0;s:8:\"head_any\";s:0:\"\";s:12:\"head_desktop\";s:0:\"\";s:11:\"head_mobile\";s:0:\"\";s:10:\"footer_any\";s:0:\"\";s:14:\"footer_desktop\";s:0:\"\";s:13:\"footer_mobile\";s:0:\"\";}"],"site-container":["default"],"site-header-transparent":["default"],"site-page-header":["default"],"site-sidebar":["default"],"copied_media_ids":["a:0:{}"],"referenced_media_ids":["a:0:{}"],"_wpml_word_count":["554"]},"_links":{"self":[{"href":"https:\/\/pharaohkids.de\/en\/wp-json\/wp\/v2\/pages\/6094","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pharaohkids.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pharaohkids.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pharaohkids.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pharaohkids.de\/en\/wp-json\/wp\/v2\/comments?post=6094"}],"version-history":[{"count":0,"href":"https:\/\/pharaohkids.de\/en\/wp-json\/wp\/v2\/pages\/6094\/revisions"}],"wp:attachment":[{"href":"https:\/\/pharaohkids.de\/en\/wp-json\/wp\/v2\/media?parent=6094"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}